Privacy Policy

Last updated: October 21, 2026.

Trout Dental Laboratory ("we," "us," or "our") respects the privacy of the dental professionals and visitors who use our website and services. This policy explains what information we collect, how we use it, and the choices you have.

Texting with us? Text Messaging (SMS) below covers mobile numbers, message content, and consent.

Information We Collect

• Information you provide. Contact details, practice information, case details, and files you submit through our portal or by email, phone, or mail.
• Usage information. Standard technical data such as browser type, device, and pages visited, collected to keep the site secure and improve it.

How We Use Information

• To fabricate, manage, and deliver the dental cases you submit.
• To respond to inquiries and provide customer support.
• To operate, maintain, and improve our website and services.

How We Share Information

We do not sell your information. We share it only with service providers who help us operate (for example, shipping or file-hosting partners) and when required by law.

Analytics & Advertising

We use Google Ads measurement on this site. It records that a visit reached a page, using cookies and similar technologies, so that when we advertise we can tell how many enquiries the advertising produced. It never receives your contact details, your phone number, your case information, or anything about the text messages you exchange with us. We do not upload customer lists, email addresses, or phone numbers to Google, to Meta, or to any other advertising platform. See Google's Privacy Policy for details.

Text Messaging (SMS)

This section describes how Trout Dental Laboratory handles mobile phone numbers, message content, and text messaging consent. It applies to the text messages our staff exchange with the practices we serve. The terms of the service itself are in our Text Messaging Terms.

What we collect

When you text with us, we receive your mobile phone number, the content of the messages you send us, the date and time of each message, and delivery information reported by the carrier. We also keep a record of your consent to be texted and of any request you make to stop.

How we use it

We use mobile information only to carry on the conversation you are having with us about your cases and your account, to send the automatic replies the service requires (such as the confirmation you get when you reply STOP or HELP), to keep a record of consent and opt-out requests as messaging rules require, and to meet our legal obligations.

Who we share it with

We share mobile information only with the providers who deliver the messages for us — Microsoft, which operates the Microsoft Teams Phone service we text from, and the wireless carriers and messaging operators that carry each message to your phone. They may use it only to deliver the messages and to provide the service to us. We do not sell mobile information, and we do not give it to anyone else for their own purposes.

Mobile opt-in information is never shared for marketing

Mobile opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from every category of sharing described anywhere in this policy, and this information will not be shared with any third parties. We do reserve the right to disclose information where necessary to comply with a law, regulation, or governmental request, to avoid liability, or to protect our rights or property.

Your text messaging choices

You can stop text messages at any time by replying STOP to any message from us, and you can reply HELP to reach support. Opting in to text messages is voluntary and is never a condition of doing business with us. To ask what mobile information we hold about you, or to have it corrected or deleted, contact us using the details below.

How long we keep it

We keep text message conversations and the related consent and opt-out records for as long as we need them to serve your account and to show that we honored your messaging choices, and then we dispose of them.

How to reach us about text messaging

Reply HELP to any message from us, email lab@troutdental.com, call 765-672-4300, or write to Trout Dental Laboratory, 158 S. Main St., Fillmore, IN 46128.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information in our care. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

You may request access to, correction of, or deletion of information you've provided by contacting us using the details below.

Contact Us

Questions about this policy? Reach us at lab@troutdental.com or 765-672-4300, or write to Trout Dental Laboratory, 158 S. Main St., Fillmore, IN 46128.