Terms of Service

Last updated: October 21, 2026.

By accessing this website or submitting cases to Trout Dental Laboratory, you agree to these Terms of Service. If you do not agree, please do not use the site or our services.

Texting with us? The Text Messaging (SMS) Terms below apply to you.

Use of the Website

You agree to use this website lawfully and not to interfere with its operation or security. The site is intended for dental professionals and those inquiring about our laboratory services.

Cases & Services

Case specifications, materials, and turnaround estimates are provided in good faith. Production times are typical estimates in business days and may vary based on case complexity, materials, and shipping. Final case acceptance and pricing are confirmed directly with the laboratory.

Repair Warranty

• The 30-day warranty applies only to the area repaired by Trout Dental Laboratory.
• No warranty applies when the denture is judged to be at the end of its service life.
• Warranty on appliances previously repaired by other labs is at the discretion of Trout Dental Laboratory.

Text Messaging (SMS)

Trout Dental Laboratory offers a text messaging service so the people who work here can text with the dental practices they serve. This section is the Text Messaging Terms of Use for that service. It applies whenever you exchange text messages with us, and it incorporates our Privacy Policy by reference. This agreement is between you and Trout Dental Laboratory, LLC, 158 S. Main St., Fillmore, IN 46128, which does business as Trout Dental Laboratory.

Trout Dental Laboratory. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to unsubscribe.

What this service is

This is a conversational, person-to-person text messaging service. Each message comes from a mobile number assigned to an individual member of our staff, and a person here writes it. We do not use text messaging for marketing or promotional messages, for bulk or broadcast sends, or for automated alerts.

Messages you can expect to receive

Text messages from us are about the work you have with us: questions and answers about a case in production, scheduling or confirming a pickup or delivery, checking a shade or an impression, confirming a detail on an Rx, letting you know a case is on its way, and the ordinary back-and-forth of getting a case right. If you text us a question, you can expect a reply from the person handling it.

Consenting to text messages

You opt in by giving us your mobile number and agreeing that we may text it — in conversation with our staff, over the phone, or on a form on this site — or by texting one of our numbers first. Opting in is voluntary: you do not have to agree to receive text messages in order to send us cases, open an account, or use any other part of our service, and we will reach you by phone, email, or mail instead if you prefer.

By texting with us you confirm that you are the account holder for the mobile number you gave us, or that you are authorized to use it, and that you are at least 18 years old.

Electronic records

By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of that electronic record by replying STOP.

Message frequency

Message frequency varies. Because this is a conversational service, how many messages you receive depends on how much business you have with us and on how much you text us. We may send one message when a conversation starts to tell you about the service; after that, the number of messages follows the conversation.

Cost of messages

We do not charge you for the messages you send to or receive from this service. Message and data rates may apply, so depending on your plan, your wireless carrier or other provider may charge you.

Opting out

If you no longer want to receive text messages, reply to any message from us with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. We will send you one message confirming that you have opted out, and then that number will send you no further messages. Because this is a person-to-person service, an opt-out applies to the conversation between you and that member of our staff and to their number; if you have conversations with more than one person here, reply STOP to each of them. You can start again at any time by replying START.

Getting help

Reply HELP to any message from us and we will reply with how to reach support. You can also reach us at lab@troutdental.com or 765-672-4300.

Privacy

We use the information you give us through this service only to carry on the conversation with you and to deliver the messages. Mobile opt-in information will not be shared with third parties for marketing purposes. Text messaging opt-in data and consent are never shared with any third party. The Text Messaging section of our Privacy Policy describes this in full.

Delivery and carriers

Text messages depend on your wireless carrier and on the networks that carry them, and we cannot guarantee that every message will be delivered, or delivered on time. Wireless carriers are not liable for delayed or undelivered messages. Please do not rely on text messaging for anything urgent — call us at 765-672-4300 instead. Text messaging is not a secure channel, so please do not send patient-identifying information or protected health information by text.

Changes to these text messaging terms

We may update these Text Messaging Terms. The date at the top of this page shows when we last did, and the current version is always at troutdental.com/terms#sms.

Intellectual Property

The content, branding, and design of this site are the property of Trout Dental Laboratory and may not be copied or reused without permission.

Disclaimers

The website is provided "as is" without warranties of any kind. Information on the site is for general purposes and is not a substitute for direct clinical or professional judgment.

Limitation of Liability

To the fullest extent permitted by law, Trout Dental Laboratory is not liable for indirect or incidental damages arising from use of this website.

Governing Law

These terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws principles.

Contact Us

Questions about these terms? Reach us at lab@troutdental.com or 765-672-4300, or write to Trout Dental Laboratory, 158 S. Main St., Fillmore, IN 46128.